8 jira service desk add-ons to improve your customer service _ atlassian blogs

JIRA Service Desk is focused on helping service teams deliver great customer service. Odesk team for android JIRA Service Desk’s powerful integration with JIRA Software allows service and development teams to close the feedback loop and resolve requests faster.

But that’s not the only integration JIRA Service Desk has. Hp deskjet 3520 series setup guide Thanks to the many add-ons created specifically for JIRA Service Desk, you can customize your service desk and queues to make customer service a breeze.

Help desk janalakshmi homepage Multi-channel support

Using JIRA Service Desk, your team can collect customer requests through a simple customer portal, or helpdesk, and through email.

But these are just two of the many channels customers use to request help. Cute desktop wallpapers pinterest Customers reach out on social media, inside the product, on chat, or (if possible) carrier pigeon. Hp deskjet 2540 wireless printer setup This presents a challenge for service teams: how can they stay on top of all these customer support channels?

Here are some great add-ons that allow your customer service team to plug in to many channels: Social media

According to a J.D. Desktop themes windows 7 ultimate Power survey of over 23,000 online consumers, 70% of consumers have used a company’s social media channels for customer support. Desk com developer But this trend offers some challenges. Helpdesk janalakshmi security check First, customers have high expectations for a fast response time, with 80% of Twitter users expecting a response within a day.

These interactions are also public – read: visible – to everyone on the world wide web. Work desk christmas decoration ideas Furthermore, social media is not an environment IT traditionally has had a presence in. Remote desktop organizer mac Important inquiries and urgent issues may not be seen by the right team at the right time. Desktop backgrounds for windows Finally, these requests, feedback, and bug reports are not categorized by highest priority, assignee, or type of request. Hp deskjet 3520 driver linux This can mean that IT teams won’t spend time where it is needed most.

Hootsuite for JIRA Service Desk by 6kites, a certified Atlassian expert, seamlessly connects customer feedback from social media channels like Twitter, Facebook, and Instagram to service teams. Desktop publishing software for mac free It even won Atlassian’s “Best Business Team Add-ons” category at our Codegeist hackathon. Desk com contact Convinced? Check it out on the Atlassian marketplace. Hp deskjet 1000 printer driver for windows xp professional You can also check out the Hootsuite for HipChat integration, too. Hp printer deskjet ink advantage 2010 Mobile

Another way to support your customers where they are is inside your product. Hp deskjet 3050 j610 series driver download If you have a mobile product, you are in luck. Computer freezes on desktop windows 7 Instabug for JIRA Service Desk allows customers to report a bug, give feedback, or ask a question, all right inside the application.

If you are beta testing a new application or feature, or want to see how customers are experiencing a new release, this solution is a great way to get a pulse on your customer’s experiences. Desk com ipad And best of all, every interaction is recorded within JIRA Service Desk! It’s up to you how to get customers to submit a request. Odesk com wiki You can have them either tap a button or even shake their device to submit their question.

Phone calls remain the most popular way for customers to get support. Hp deskjet 3050 wireless setup mac 96.7% of surveyed IT teams reported using phone as a support channel*. Exercises to do while standing at your desk With Call Center for JIRA Service Desk, you can create JIRA Service Desk tickets from phone calls. Desktop facebook It also even lets agents join in on active phone calls to help out. Work desk essentials Collect customer feedback

JIRA Service Desk already offers an easy way to capture customer satisfaction ratings after tickets are resolved, but there are even more ways to ensure that your company is providing a great experience for your customers.

Net Promoter Score, or NPS, is one of the leading tools companies use to measure customer sentiment. Desktop computer case power supply reset hdd button switch Your service team may want to contribute with an accurate measurement of customer sentiment about your products. Hp deskjet 2540 wireless connection NPS for JIRA is an easy way to start using NPS. Deskjet 3755 reviews With it, you can give feedback back to product and management teams about how to improve – and consequently reduce future ticket volume. Desk com help Customer forums

You can create forums for customers to comment and upvote on issues with the Customer case for JIRA add-on. Printer hp deskjet 1000 driver Customers will be excited to have the opportunity to contribute, and service teams can be on top of the most frequent feature requests. Desktop screensaver for windows 7 free download Win-win! Customer Relationship Management (CRM)

Context really matters when a customer has an important request. Front desk marriott job description What company are they part of? Did they just upgrade their product? Are they a top paying customer? What other issues are they dealing with? It’s up to your service team to figure this out.

By connecting support tickets with external customer databases, you’ll be better equipped to resolve these questions quickly.

JIRA Service Desk recently released the capability to group customers by organization. Hp deskjet 3520 installation cd download And with the addition of Atlas CRM, you can add information about each company, including billing address and contact information, directly to JIRA Service Desk. Desk com vs uservoice Salesforce

With the Salesforce and JIRA connector, your team can connect tickets within Salesforce to JIRA Service Desk. Odesk test This is especially useful for sales and service teams that need to communicate about their customers. Desk com youtube Your service team can also search within Salesforce right from JIRA Service Desk! Database integration

Even if your team doesn’t have a customer relationship management tool, you may have an internal customer database. Front desk manager job description marriott With the Database Adapter for JIRA, your team can access valuable information about your customer such as: how long they’ve had the product, when their license is up, or what products they use.

Caroline Clark is a Product Marketing Manager at Atlassian. Desktop wallpaper hd 3d full screen flowers She has been doing product marketing within the enterprise collaboration software space for over three years. Desktop backgrounds macbook She currently lives in Sydney, where she is attempting to learn how to surf. Keunggulan printer hp deskjet 1515 Tweet at her @carolinedclark!

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