Cable tv subscribers still unhappy – consumer reports

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Along with death, taxes, and an ever-growing assortment of Bravo reality shows, disenchantment with your cable TV service seems to be among life’s certainties. Best satellite tv for indian channels As in previous years, Consumer Reports’ new telecom service Ratings (available to subscribers), showed broad dissatisfaction among customers with cable TV and internet plans.


Tv satellite dish for sale The providers earned, on average, low scores for value and overall satisfaction.

But there were two bright spots, a municipal broadband service run as a public utility in Chattanooga, Tennessee, and a fiber service run by Google in a handful of markets across the country. Satellite tv receiver with internet connection These innovative options both outpaced the conventional telecommunications companies when it came to value and customer satisfaction.

The new telecom Ratings were based on a recent survey of more than 172,000 subscribers reporting on their experience with home internet, pay TV, and telephone service.

Some of the country’s largest cable TV companies—including Comcast, as well as Time Warner Cable and Charter, which recently merged—are among the bottom dwellers in overall customer satisfaction, though they actually don’t score the worst. Free satellite tv usa (More on that later.) And, when it comes to internet service, only three of 54 providers received better than a middling score for value. Satellite tv receiver card Subscribers opting for TV, internet, and phone bundles were just as unhappy. Tv et internet par satellite belgique They didn’t deem a single company worthy of more than the worst score for value.

The telecom survey included 30 pay TV services. Satellite tv for rvs in canada Of those, 70 percent offered cable, while 23 percent had fiber, and 7 percent provided satellite service.

By and large, the bigger cable TV companies fared poorly. Freesat tv channels In fact, if it weren’t for Mediacom Communications (which serves a little more than a half-million customers in the Midwest and Southeast) and MetroCast (New Hampshire, Maine, Pennsylvania, Maryland, and Virginia), Time Warner Cable and Comcast would have landed at the bottom of the Ratings for bundled packages and TV service. Descargar satellite tv pc gratis And Charter and Cox were each just a few steps up in that last category.

The results were ugly for value, too, with 28 of the 30 TV service providers earning our lowest score. Life without cable or satellite tv The two exceptions— municipal broadband company EPB Fiber Optics-Chattanooga and Google Fiber—each earned high scores from the survey respondents. Direct tv antenna setup Both services offer super-fast 1-gigabit-per-second (Gbps) speeds.

EPB Fiber Optics-Chattanooga ranked highest in the survey for overall satisfaction, edging out Google Fiber and cable company Armstrong.

Only about one-third of the subscribers surveyed say they’re very or completely satisfied with their service. Russian satellite tv in ireland Still, people seem to find it tough to come up with a better alternative. Korean satellite tv provider Only about 17 percent reported dropping or cutting back on their pay TV service in the past year.

EPB Chattanooga topped this list, as well, earning high marks for value, reliability, and speed in its role as an internet service provider (ISP). Adult satellite tv Another top performer was Sonic (Sonic.net in our survey)—a relatively small company that provides high-speed DSL service in Northern California and Los Angeles—which received top scores for value and reliability. Satellite tv receivers for sale Google Fiber earned kudos for speed, while Armstrong scored well for customer service and technical support.

Consistent with the Ratings in prior years, HughesNet was at the bottom of the chart, along with cable provider Mediacom, FairPoint Communications (DSL), and Dish Network (satellite). Satellite direct tv complaints Of the three largest ISPs in the survey, Verizon (fiber) scored considerably higher than Comcast and Time Warner in overall satisfaction.

One bright spot across the board: Median internet speeds have reached 25Mbps, which is what now constitutes broadband according to the Federal Communications Commission, or FCC.

You might imagine that bundled services—TV, internet, and phone in one neat little package—would make people happier, but think again. Hum tv dish settings Every single bundle in our survey received a poor score for value. Download satellite tv for pc 2007 pro And fewer than one in three subscribers said they were very or completely satisfied with their bundles.

And yet, some companies stood out for being especially disappointing. Free to air tv satellite dish The list includes Mediacom, Comcast, Time Warner Cable, and Cox Communications. Satellite tv pc card (The Cox result is a hybrid score, which we use for plans that combine services on different connection types or services from different providers.) Among the best bundled service providers, according to our readers, were Wave, SuddenLink Communications, and RCN. Tv satellite hd Suddenlink is in the midst of being acquired by Altice, a European telecom company that’s also buying middle-of-the-pack Cablevision.

Many subscribers report having at least one negative experience with their bundle provider. Compro videomate s350 dvb s tv satellite tuner pci card Among the key complaints, 40 percent said the cost of a bundle jumped significantly after the promotional period expired. Difference between cable and satellite tv And 23 percent said extra fees and taxes made their bills higher than they had anticipated.

One last finding from the survey: It pays to negotiate. Online satellite tv Subscribers report paying a median of $180 a month for their bundles, and more than two-thirds of those subscribers (70 percent) have tried to negotiate a better deal—either a lower rate or additional features. Watch satellite tv free online Not everyone succeeded, but nearly 40 percent of the negotiators were able to get a new promotional rate, 16 percent received additional premium channels, and roughly 12 percent got faster broadband speeds.

Shopping links are provided by eBay Commerce Network and Amazon, which makes it easy to find the right product from a variety of online retailers. Satellite tv service providers in ontario Clicking any of the links will take you to the retailer’s website to shop for this product. Live satellite tv feeds Please note that Consumer Reports collects fees from both eBay Commerce Network and Amazon for referring users. Free tv channel frequency We use 100% of these fees to fund our testing programs.

I’ve been a tech journalist for more years than I’m willing to admit. Coax cable for satellite tv My specialties at CR are TVs, streaming media, audio, and TV and broadband services. All satellite tv providers In my spare time I build and play guitars and bass, ride motorcycles, and like to sail—hobbies I’ve not yet figured out how to safely combine.

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